Feedback of the week: checking-in online

This week's feedback of the week is from Daniel who incurred charges of €160 on his family's return flights to the UK. The airline? Ryanair.

Daniel was travelling back from Girona, Spain, and hadn't been able to print the boarding passes for his family’s flight. They had travelled from Stansted Airport 15 days previously and had printed the boarding passes for the first leg of their journey, but not for the return leg.

When he got to the airport he had to pay €40 per person to check-in.

If you're travelling with Ryanair and your return date is more than 15 days away, you will need to pencil in some time to find an internet cafe at your destination. Alternatively, check with the airport to see if it has an internet cafe and printer. If you are relying on the airport's facilities, make sure you pitch up more than four hours in advance; web check-in closes four hours before the flight is scheduled to depart.

See more feedback on this story Ryanair makes check-in surcharge mandatory.

© Cheapflights Ltd

Comments

[phil henry]

Re: Ryanair inbound boarding cards

It is my experience that internet cafes in Spain are few and far between and are sometimes hidden in the back streets or the suburbs. Some city centre hotels have lobby internet facilities.

[Joffrey Petit]

I am really surprised by this article, because I often use Ryanair and I have never had problems. Maybe I am lucky!

[canuktraveller]

I have had no problems finding internet cafes at holiday destinations in Spain. Ryanair make their terms very clear. I have now had 3 advisory emails about my flight next week.