Airlines move to improve tracing of lost bags
June 8, 2009The aviation industry may have come up with a way to use technology to better serve customers whose bags have been lost.
Lost bags have long accounted for one of the most frustrating experiences that passengers have to endure, but airlines hope that the introduction of an automated kiosk to help their customers locate lost bags will help ease the frustration.
WorldTracer was unveiled by the aviation industry at its annual summit put on by the International Air Transport Association, which is gathering in Kuala Lumpur.
The contraption will be capable of reading baggage tags in seconds and, at the same time, gather all the information an airline may need to locate missing baggage. The system will be launched later this year.
At present, passengers whose bags have gone missing are required to fill in forms and agree suitable arrangements with the airline for the return of their bags.
WorldTracer aims to complete these tasks in seconds by scanning information from baggage tags that passengers are given when they check-in their bags. The system will also gather contact information for passengers and their preferred address for the receipt of their bags once they are found. In most cases this should happen within 48 hours.
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