Heathrow baggage problems hit BA passengers
February 21, 2008The baggage system failure that has caused widespread problems for passengers at Heathrow Airport over the past two days has largely been resolved, though some difficulties remain.
In a statement on its website, Heathrow's owner, BAA, revealed that the baggage system at Terminal 4 is now fully operational and advised passengers they could now travel with their normal baggage allowance.
However, British Airways, the largest operator from the affected terminal, has advised that all passengers transferring through Terminal 4 today (February 21) should not bring luggage to be checked in as they will not be able to travel.
All other BA customers using the terminal can now travel with their baggage as normal, with operations restored to normal in the wake of the situation that first affected passengers on Tuesday (February 19).
Yesterday saw major delays at Terminal 4 in the wake of the computer system failure, with the problems particularly affecting economy passengers on BA long-haul flights.
Many of the airline's other passengers, and those traveling with smaller airlines using the terminal, were able to fly with all their baggage as normal, with staff dealing with their luggage by hand.
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