Tell a story to Thomsonfly

Thomsonfly wants you to tell them a story about how taking a flight with them has changed your life.

Maybe you have bought a dream property abroad and started a business, spent more time with family and friends overseas or found the love of your life whilst visiting a European city.

Whatever it is Thomsonfly are keen to hear from you and the best story will win a prize.

The airline has been operating for nearly two years and is offering the winner a £250 flight voucher to be spent on the Thomsonfly network.

If you have a great story to tell, and they will check up so make sure it is true, write it up in no more than 200 words and send it along with your name, age, address, telephone number and most recent flight booking reference to customerservices@thomsonfly.com

But be quick as the closing date is March 31.

© Cheapflights Ltd Craig McGinty

Comments

[kath thorpe]

Once upon a time there was a budget airline company called thomsonfly, who provided 'low cost' flights from the U.K. I booked a return flight from East Midlands to Alicante for my partner and I and wanted to know the rules were regarding adding infants to my tickets. So I dialled the 'magic' customer service number stated on their website and waited to speak to someone who could help. Well I waited, and waited, and waited, then I waited some more. After waiting nearly two hours I decided to put the phone down. Not yet too disgruntled, a few days later I tried again. I waited, I waited some more, then I waited again, I waited even a little longer, and by this time after another two hours or more, I became very frustrated and wanted to know who I could complain to, so I went back to the website to find out. To my 'surprise', there were no links or information about complaints procedure. So after many hours and approximately £20 at least in phone calls, I decided to write this story of my 'life-changing' experience due to Thomsonfly. The end. (Although it's just the beginning for me.)

[Annette Day]

Customer relations for this company do not exist. After three letters of complaint I still did not get any satisfaction, and when I phoned the number on the letters, and asked to speak to the person who signed the letter they said she did not work there. Never again.

[Robert Borrill]

I was very impressed by the whole of the Thomsonfly.com operation in how you can book tickets, receive e-mail confirmation of that booking then arrive at the airport and hey presto you are not even on their records.

I was also impressed at how early on a Sunday morning my three-year-old twin boys' eyes welled up with tears as they were told that the family holiday to Jersey wasn't going to happen. However, we did finally get on the flight only to purchase tickets home for nearly three times more than the original booking. Now kerching!

Isn't that a great way of making cash out of the vulnerable stranded tourist trying to repatriate his family.
But what most impressed me was the totally cavalier attitude of the customer relations staff who do not understand plain English despite numerous letters and the ability to suggest that this "out of pocket expense" should laughably be claimed against my travel insurance. So impressed that I look forward to blogging every night on different websites until Thomsonfly.con recognise that occassionally the customer is right!